Contact The Authority

Multiple ways to reach Authority departments for assistance with travel, documentation, and checkpoint inquiries.

General Inquiries

Department	Email	Phone	Hours
General Information	info@authority-official.com	M-F 8AM-6PM
Document Services	documents@authority-official.com	M-F 7AM-7PM
Travel Permits	permits@authority-official.com	M-F 7AM-7PM
Security & Incidents	security@authority-official.com	24/7
Employment/Careers	careers@authority-official.com	M-F 9AM-5PM
Public Affairs	media@authority-official.com	M-F 9AM-5PM

Regional Command Centers

For checkpoint-specific issues, lost documents, or immediate travel concerns, contact your regional command center:

New San Diego Region (Gates 1-15)

Commander: Col. Sarah Martinez
Address: 450 Pacific Highway, New San Diego, NSD-4-022
Email: region-nsd@authority-official.com
Hours: 24/7 Operations

Sacramento Enclave (Gates 16-25)

Commander: Col. James Park
Address: Authority Central Administration Building, Sacramento Enclave, SAC-7-001
Email: headquarters@authority-official.com
Hours: 24/7 Operations

Omaha Station (Gates 26-32)

Commander: Col. Lisa Wong
Address: 1200 Trade District Boulevard, Omaha Station, OMA-2-015
Email: region-omaha@authority-official.com
Hours: 24/7 Operations

Pittsburgh Works (Gates 33-40)

Commander: Col. David Foster
Address: Industrial Sector Command, Pittsburgh Works, PIT-1-008
Email: region-pittsburgh@authority-official.com
Hours: 24/7 Operations

North Ribbon (Gates 41-47)

Commander: Col. Patricia Reyes
Address: Gate 43 Regional HQ, North Ribbon, NRB-3-001
Email: region-northribbon@authority-official.com
Hours: 24/7 Operations

Emergency Contact

Mailing Addresses

Central Administration (Sacramento Enclave)

The Authority - Department of Border Management
Central Administration Building
1500 Authority Plaza
Sacramento Enclave, SAC-7-001
Post Code: AUTH-SAC-7001

Document Services Center

Authority Document Issuance Division
Building 12, Government Complex
Sacramento Enclave, SAC-7-012
Post Code: AUTH-DOC-7012

In-Person Visits

Walk-in services are available at all regional command centers and major checkpoint facilities during business hours (Monday-Friday, 8AM-5PM). Please bring valid identification.

Services available in person:

• Document applications and renewals
• Lost document replacement
• Emergency travel permits (additional fees apply)
• Complaint filing
• General inquiries

Online Services

Many services can be completed online without in-person visits:

• Document Verification - Verify document authenticity
• Document Applications - Apply for travel permits online
• Checkpoint Information - Find checkpoint locations and wait times
• News & Updates - Latest announcements and policy changes

Feedback & Complaints

The Authority values feedback from travelers and employees. To file a formal complaint or provide feedback:

1. Download and complete Form AR-801 (Complaint/Feedback Form)
2. Include all relevant details: checkpoint number, date, time, officer name (if applicable)
3. Submit via email to complaints@authority-official.com or mail to Central Administration
4. Complaints are reviewed within 14 business days
5. You will receive a case number and status updates via email

Media & Press Inquiries

Journalists, media organizations, and content creators should contact:

Public Affairs Office
Email: media@authority-official.com
Hours: Monday-Friday, 9AM-5PM

All media credentials must be verified before facility access is granted.

Employment Opportunities

Interested in joining the Authority? Visit our employment section or contact:

Human Resources Department
Email: careers@authority-official.com
Hours: Monday-Friday, 9AM-5PM