THE AUTHORITY

Documentation Guidance

Our specialists can help you understand what documentation you need:

• Reviewing your specific travel situation and destination
• Explaining which permit class (A, B, or C) is appropriate
• Identifying all required supporting documents
• Clarifying health certification requirements
• Explaining destination authorization options
• Verifying you have everything needed before traveling to checkpoint

Average consultation time: 15-30 minutes

Form Completion Assistance

Authority forms can be complex. We provide support including:

• Step-by-step guidance through form sections
• Clarification of confusing questions or requirements
• Verification that forms are complete before submission
• Attachment checklist confirmation
• Payment calculation and submission guidance

Note: We cannot complete forms on your behalf, but we can explain how to complete them correctly.

Application Status Inquiries

Check the status of pending permit applications:

• Current processing stage for your application
• Expected completion timeline
• Notification if additional documentation needed
• Explanation of processing delays (if applicable)

Required information: Application number and name exactly as on application

Route Planning Advice

Get personalized recommendations for checkpoint selection:

• Optimal checkpoint based on destination and origin
• Current wait times and security levels
• Alternate routes if primary checkpoint has delays
• Hazard information for routes to checkpoints
• Best timing to minimize queue waits

Appeal Consultation

Received a crossing denial? We can help evaluate appeal options:

• Review denial notice to determine if appeal is appropriate
• Explain appeals process and timelines
• Guidance on structuring effective appeal statements
• Identification of what documentation might resolve issues
• Realistic assessment of appeal success likelihood

Note: We cannot guarantee appeal outcomes, but we can help you present the strongest case possible.

Policy Interpretation

Confused about Authority policies and procedures?

• Explanation of specific regulations in plain language
• Clarification of how policies apply to your situation
• Information about recent policy changes
• Understanding security requirements and their purposes

• Override inspector decisions or crossing denials
• Guarantee permit application approval
• Expedite processing beyond standard timelines (except through official expedited service)
• Provide legal advice or representation
• Complete forms or applications on your behalf
• Accept bribes or unofficial payments
• Provide authorization for travelers who don't meet requirements
• Intervene in active criminal investigations