Contact The Authority Department of Border Management
We're here to help you stay safe and secure. Your questions and concerns matter to us—protecting you is our mission, and communication is essential to that goal.
Your Safety Is Our Mission
The Authority Department of Border Management is committed to serving the protected zone populations with professionalism, accuracy, and care. Whether you have questions about travel documentation, checkpoint procedures, or security protocols, our team is ready to assist you.
General Inquiries
For general questions about Authority services, checkpoint procedures, or travel documentation:
Email: info@gate33checkpoint.com
Response Time: Within 48 hours (business days)
Mailing Address:
The Authority - Department of Border Management
Central Operations Headquarters
1847 Security Boulevard
Protected Zone 7, Sector C
Postal Code: PZ7-DBM-001
Office Hours:
Monday - Friday: 0800 - 1700 (Central Time)
Saturday: 0900 - 1400 (Central Time)
Sunday & Authority Holidays: Closed
Traveler Support
If you're planning to cross between protected zones or have questions about your travel documents:
Traveler Assistance Line: 1-800-SAFE-PASS (1-800-723-3727)
Email: travelers@gate33checkpoint.com
Hours: 24/7 automated support, live assistance 0600-2200 daily
Services Available:
- Documentation requirements guidance
- Application status inquiries
- Checkpoint wait time estimates
- Travel permit questions
- Verification appointment scheduling
Remember: Your safety begins with proper documentation. Our traveler support team is here to ensure you have everything you need for secure, authorized passage between protected zones.
Document Appeals
If your travel documentation was denied and you wish to appeal the decision:
Appeals Division: appeals@gate33checkpoint.com
Phone: 1-800-247-8433
Processing Time: 5-10 business days
Required Information:
- Application reference number
- Date of denial
- Checkpoint location (if applicable)
- Inspector ID or case number
- Detailed explanation of appeal basis
All denials include specific reasons for the decision. Appeals are reviewed by senior verification specialists independent of the original decision-maker. We are committed to fairness and accuracy in every determination.
Security Concerns
To report security concerns, suspicious activity, or document fraud:
Security Hotline: 1-800-SECURE-1 (1-800-732-8731)
Email: security@gate33checkpoint.com
Availability: 24/7/365
Report:
- Suspected forged documents
- Unauthorized crossing attempts
- Suspicious behavior at checkpoints
- Security threats to protected zones
- Inspector misconduct
Your vigilance protects everyone. All reports are investigated thoroughly and can be submitted anonymously. The Authority takes every security concern seriously—because your safety depends on our collective awareness.
Employment Inquiries
Interested in joining the Authority team and serving your community?
Careers Department: careers@gate33checkpoint.com
Phone: 1-800-SERVE-01 (1-800-737-8301)
Hours: Monday - Friday, 0900 - 1600
View current openings and learn about career opportunities →
Media Relations
For media inquiries, interview requests, or press information:
Public Information Office: press@gate33checkpoint.com
Phone: 1-800-247-7377 (1-800-DBM-PRESS)
Director: Lisa Thompson, Director of Public Information
All media requests are processed through our Public Information Office. Response time is typically 24-48 hours for routine inquiries. For breaking news situations, call the main line and request immediate press liaison.
Regional Offices
You may also contact your regional Authority office directly:
Central Operations
Director: Isabella Jean
Gates: 20-37
Phone: 1-800-246-2368
Email: central@gate33checkpoint.com
Eastern Corridor
Director: Marcus Rivera
Gates: 1-12
Phone: 1-800-246-3278
Email: eastern@gate33checkpoint.com
Western Sectors
Director: Patricia Voss
Gates: 38-47, Route 1
Phone: 1-800-246-9378
Email: western@gate33checkpoint.com
Northern Corridor
Director: Thomas Chen
Gates: 13-19, Route 12
Phone: 1-800-246-6678
Email: northern@gate33checkpoint.com
Feedback & Suggestions
We value your input on how we can serve you better:
Feedback Email: feedback@gate33checkpoint.com
Tell us about your checkpoint experience—positive or negative. Your feedback helps us maintain professional standards, improve our procedures, and better serve protected zone populations. Every comment is reviewed by management.
We're Here to Help
The Authority Department of Border Management exists to serve you. Whether you're planning travel between protected zones, have questions about our procedures, or need assistance with documentation, our team is ready to help.
Your security is our purpose. Your safety is our mission. Your questions are always welcome.